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FAQ´s

Customer service

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contacta con oh baby Lola por email info@ohbabylola.com

Oh! Baby Lola answers all your questions

To help you, we compiled the frequently asked questions sent by our customers, about:

I you still don't find the answer to your question, contact us

Contact

How can I get in touch with Oh! Baby Lola?

FAQs section tries to answer all your questions in detail as quickly as possible. If you are unable to find the answer to your question within this section, please contact us at info@ohbabylola.com.

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Returns

How can I return or exchange my merchandise?

Returns are accepted within 7 days from the order date.

You will have a legal period of 7 days as from the order date to indicate your intention of returning the product and the reason thereof. Please contact us at info@ohbabylola.com and we will let you know how to proceed.

If you wish to exchange the product for a different size or item, a courier will be sent to your home address (or to any other place indicated) to collect and replace it. In that case, Oh! Baby Lola will meet the transportation costs.

Which items can be returned?

All products purchased at Oh! Baby Lola can be returned, except those otherwise indicated. Those returned products must be undamaged, in perfect condition and in their original packaging. They must not have been used or damaged, even minimal, and they must be in perfect state of cleanliness. Any damaged or incomplete product, or whose packaging is damaged will not be returned or reimbursed.

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Shipping

How long will my order take to arrive?

The deadline for delivery in Spain is between 2 and 3 working days. For deadlines and shipping costs in a given country, please contact us at info@ohbabylola.com.

What happens if I am not at home at the time for delivery?

All our shipments are made through Nacex. If, upon delivery, you are not in the provided address or there is nobody to acknowledge receipt, the courier company will try again later. In other cases, Nacex will request a contact telephone number in order to arrange a time for delivery.

What are the shipping costs?

Shipping costs are automatically calculated depending on the address for delivery, weight and total volume of items ordered, trying to offer the best prices. In every order we show the exact amount of costs that you will have to pay once you have indicated an address for delivery and chosen the mode of transport, and always before confirming your order.

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Payment methods

What payment methods do you accept?

Payments can be made either by credit card or through Paypal.

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Orders

Can I change or cancel my order once it has been placed?

Please contact Oh! Baby Lola at info@ohbabylola.com and we will try to help you as soon as possible.

How do I know if my order is being duly processed?

Once the purchase is accepted and the payment is made, you will receive a confirmation e-mail with a summary of your order.

How can I track my order?

You can consult the details of all your orders in your account within section “My orders”.

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Prices

What prices are shown?

Our prices include VAT.

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Log in

I have forgotten my user name and/or password, what should I do?

Your user name is your e-mail address. If you forgot your password, please click on “My account” at the top of the homepage, and then click on “Have you forgotten your password? Click here” on the log-in page. We will send your password to your e-mail address.

How do I change the details of my account?

Please log in to “My account” to modify the details of your account.

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Sizes

How do I know what size to choose?

You can find our Size Chart at the bottom of the homepage. Some brands have a specific Size Chart, as they use sizes different from the standard ones.

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